MBI 123 Terms & Conditions — Malaysia Platform Usage Guide

By accessing, registering for, or using any part of the mbi 123 platform available at https://mbi123.run and all associated subdomains, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions in their entirety.

These Terms & Conditions form a legally binding agreement between you (hereinafter referred to as "User" or "Member") and mbi 123 (hereinafter referred to as "the Company", "we", or "the platform"). If you do not agree with any part of these Terms & Conditions, you are advised not to use the mbi 123 platform.

To use the mbi 123 platform, you must meet all of the following eligibility criteria at all times:

• Age: You must be at least 18 years of age. mbi 123 strictly prohibits the use of the platform by any individual under the age of 18.
• Legal Capacity: You must have full legal capacity to enter into a binding agreement and to use an online gaming platform in your jurisdiction.
• Accurate Information: All information you provide during registration and throughout your use of the platform must be accurate, complete, and kept up to date.
• Personal Use: Use of the platform is strictly for personal entertainment purposes and not for any commercial or third-party use.
• Not Prohibited: You are not on the list of any active self-exclusion or responsible gaming programme.

Each individual is only permitted to register and maintain one (1) account only at mbi 123. Registering multiple accounts by the same individual is strictly prohibited, regardless of the method or information used.

3.1 Registration Process

When registering, you are required to provide accurate and complete information, including your full name, a valid Malaysian phone number, and a strong password. You are solely responsible for keeping this information up to date.

3.2 Password Security

You are solely responsible for maintaining the confidentiality of your account login credentials. mbi 123 will not be held liable for any losses arising from unauthorised access to your account due to your own failure to safeguard your login information.

3.3 Identity Verification (KYC)

Mbi 123 reserves the right to request identity verification documents at any time, including a copy of your MyKad or passport and proof of the payment method used. Withdrawals may be put on hold until the KYC process is completed.

Mbi 123 supports only legitimate and recognised payment methods in Malaysia. All transactions are processed in Malaysian Ringgit (RM/MYR).

4.1 Supported Deposit Methods

You can make a deposit into your mbi 123 account using the following methods:

• Touch 'n Go eWallet
• DuitNow (internet banking and e-wallet)
• GrabPay
• Boost eWallet
• ShopeePay
• FPX — including Maybank2u, CIMB Clicks, Hong Leong Connect, RHB Now, and other participating Malaysian banks on the FPX network

4.2 Deposit & Withdrawal Limits

4.3 Withdrawal Policy

Withdrawals can only be processed to an account or e-wallet registered under the same name as your mbi 123 account. Transfers to third parties are strictly prohibited. mbi 123 reserves the right to request additional verification before approving withdrawals that exceed certain limits.

Mbi 123 offers a variety of bonuses and promotions from time to time. All bonuses are subject to the specific terms stated in each promotional offer. The following general terms apply to all bonus types unless stated otherwise:

• Single Bonus Limit: Members may only activate one (1) deposit bonus at a time. Any active bonus must be completed before a new bonus can be activated.
• Rollover Requirements: Every bonus carries a stated rollover requirement (e.g., "1× deposit rollover" means you must wager the deposit amount once before a withdrawal is permitted). Rollover is calculated based on actual bets placed, not the bonus amount received.
• Validity Period: All bonuses have an expiry period. Any bonus not used within the stated timeframe will expire automatically.
• Personal Use: Bonuses may only be used by the verified account holder and cannot be transferred to another account.
• Bonus Abuse Policy: Any attempt to abuse the bonus system, including opening duplicate accounts to claim repeated bonuses, will result in the cancellation of all bonuses and termination of the account.
• mbi 123 Rights: mbi 123 reserves the right to modify, suspend, or terminate any promotion at any time with reasonable notice.

All games offered on the mbi 123 platform — including Live Casino, slots, lottery, and Sports Betting such as Malaysia Super League football, EPL, badminton, cricket, and e-sports — are subject to their respective game-specific rules, which are available in the platform's help section.

6.1 RNG System & Game Fairness

All casino games and slots on mbi 123 use a Random Number Generator (RNG) that has been audited and certified by an independent third party. This ensures every game outcome is genuinely random and cannot be manipulated by anyone, including mbi 123 itself.

6.2 Sports Betting & Odds

Odds for all sports bets are updated in real time in line with current market conditions. mbi 123 reserves the right to adjust odds before a bet is confirmed. Bets that have been confirmed and accepted by the system are final and binding on both parties.

• The minimum bet for all sports is RM 10.
• Maximum bet limits vary by sport type and match.
• Bets placed on matches that are cancelled or postponed for more than 24 hours will be fully refunded to your account.
• Official results recognised by the match's governing body are final for the purpose of bet settlement.

6.3 Prohibited Gaming Activities

The following activities are strictly prohibited on the mbi 123 platform and may result in account closure and forfeiture of all balances:

• Use of automated software, bots, or any tools that provide an unfair advantage.
• Game manipulation through collusion or fraud with other members.
• Exploiting system bugs or technical errors for illegitimate gain.
• Odds or bonus arbitrage intended to exploit the system.

You are solely responsible for maintaining the security of your mbi 123 account. This includes choosing a strong and unique password, not sharing your login credentials with anyone, and ensuring that the devices you use to access your account are secure and free from malware.

If you suspect your account has been accessed without authorisation, you must notify the mbi 123 support team immediately via live chat or email at support@mbi123.run. mbi 123 will take appropriate action, including temporarily suspending your account pending investigation.

Mbi 123 reserves the right to suspend or close any member's account under the following circumstances without prior notice in serious cases:

• Breach of any section of these Terms & Conditions.
• Confirmation that the user is under 18 years of age.
• Suspected or confirmed fraud, game manipulation, or any illegal activity.
• Multiple accounts held by the same individual.
• Providing false information during registration or identity verification.
• Unauthorised withdrawal attempts or suspected money laundering activity.

In the event of a legitimate account closure (not due to a terms violation), any claimable remaining balance will be returned to the user in accordance with established procedures. In cases of terms violations, mbi 123 reserves the right to forfeit all balances, including bonuses and winnings.

To the extent permitted by applicable Malaysian law, mbi 123 shall not be liable for:

• Any financial losses incurred during gameplay, including losses arising from unexpected game outcomes.
• Service disruptions caused by technical issues, system maintenance, or circumstances beyond our control (force majeure), including internet outages.
• Losses resulting from unauthorised account access due to the user's negligence in safeguarding their login credentials.
• The accuracy or completeness of any third-party information that may be displayed on the platform.

Mbi 123's total liability under any circumstances shall not exceed the amount you deposited in the 30 days preceding the claim in question.

Mbi 123 is firmly committed to responsible gaming. We believe that gaming should be a source of entertainment, not a burden or a source of financial or emotional stress.

The mbi 123 platform provides the following tools to help you play responsibly:

• Deposit Limits: Set daily, weekly, or monthly deposit limits directly from your account dashboard.
• Loss Limits: Set a maximum loss limit you are comfortable with for a given period.
• Self-Exclusion: Temporarily suspend access to your account for 24 hours, 7 days, 30 days, or a custom duration of your choice.
• Reality Check: Receive periodic reminders about how long you have been active on the platform.

For more information on responsible gaming and available support resources, please visit the Responsible Gaming us. If you or someone you know is struggling with a gambling problem, please seek professional help immediately.

Mbi 123 reserves the right to modify, suspend, or terminate any part of the platform at any time, including game options, promotions, odds rates, transaction limits, and other platform features. Such changes may be made without prior notice under certain circumstances.

Material changes to these Terms & Conditions will be communicated via an in-platform notice or by email to your registered address. Continued use of the platform after the effective date of such changes constitutes your acceptance of the updated terms.

If you have any questions, concerns, or complaints regarding these Terms & Conditions or your use of the mbi 123 platform in general, our team is ready to assist you through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week, directly within your mbi 123 platform.
• Email: support@mbi123.run — we respond within a maximum of 12 hours.
• WhatsApp: The number is available under the "Help" section of your account after logging in.

For account-related enquiries, please provide your account number or registered phone number when contacting our support team to expedite the resolution process. All enquiries are handled in Bahasa Melayu.

For complaints that cannot be resolved through standard support channels, you may submit a formal complaint by email to disputes@mbi123.run with the subject line "[FORMAL COMPLAINT]" followed by a brief summary of the issue. Our team will investigate and respond within 5 business days.